Chai Tycoon
Support
Need help with Chai Tycoon? Most answers are below. If yours is not, email us.
Purchases
I paid but did not get my gems or coins.
Keep the game online and open the Store. A pack showing "Processing…" is still being confirmed. Tap Restore purchases to check again. If it still has not arrived, email us with your Google Play order ID, which starts with GPA and is in your payment receipt.
How do I get a refund?
Refunds go through Google Play. See Google Play's refund help. If you need help, email us with your order ID.
Progress and account
How do I keep my progress when I change phones?
On your old phone, go to Settings and tap Link with Google. Install the game on the new phone and link the same Google account there. Your cloud save will come across. Do this before you uninstall, because an unlinked guest save cannot be restored.
Can my mobile number restore my progress?
No. A linked mobile number is only part of your profile and cannot sign you in.
The game asks me to choose between two saves.
This happens when your phone and the cloud have different progress. Compare the two cards and pick the one you want to keep.
How do I delete my account?
In the game, go to Settings and tap Delete account. If you linked Google, you can also use the account deletion page. Your account is deleted after 7 days, and signing in during that time cancels it. The Privacy Policy lists what is deleted and what is kept.
Playing the game
Do I need the internet to play?
No. You can play offline. Purchases, login and cloud saves need a connection.
Why can't I watch an ad?
Ads need a connection and may take a moment to load. Each reward also has a cooldown, and the Store ads have a daily limit, so try again later.
How do I change the language?
Go to Settings and tap the Language button to switch between English and Hindi.
I am not getting notifications.
Check that Notifications is on in the game's Settings and allowed in your phone's settings. Reminders can arrive a little late, and we hold them back at night.
Contact us
Email [email protected]. To help us sort it out faster, please include:
- What happened, and when
- Your phone model
- The game version, shown at the bottom of Settings
- Your Google Play order ID, if it is about a purchase